Return & Refund Policy
Our Guarantee
We stand behind every Z-Care Solutions product. If you are not satisfied with your purchase, contact us within 30 days of delivery and we will make it right.
Return Eligibility
Items must be returned within 30 days of the delivery date. Products must be in their original condition and packaging. Opened products may be eligible for return if you experienced a product defect or quality issue.
How to Request a Return
To initiate a return, contact us at sales@zcaresolutions.com or call (888) 922-7327. Please include your order number and a brief description of the reason for your return. We will provide return instructions.
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you received the wrong item or a defective product, we will send a replacement at no additional cost. Contact us at sales@zcaresolutions.com with your order number and a photo of the issue.
Non-Returnable Items
Bulk orders, custom orders, and items marked as final sale are not eligible for return. If you have questions about a specific item, contact us before purchasing.